Each agent has one job. Independent watchdogs supervise the ones that act.
Google reviews: answered, requested, and measured, today. Growing to everywhere else you show up.
Before anyone calls, books, or walks in, they look you up. Ratings, reviews, replies, and the ones left unanswered all add up to your reputation, working for or against you around the clock.
Tending it is real work: watch what is said, judge what is at stake, answer in the business’s voice, ask the happy customers to speak up, keep the score, and know each Monday what happened. That job was never staffed. It was added to the owner’s.
Nobody staffed the job. So we built the staff.
Four acting agents. Two independent watchdogs.Live = available today. Every action is recorded.
The agents that act
Four named agents do the work. What separates them is what each one is permitted to do, and what it can never do at all.
The reply desk
Every review gets a response, in your voice.
It drafts a reply to every new review as it lands, not just the easy ones, and it matches how you actually talk. On Autopilot it can post the safe, positive ones by itself, inside the rating band and daily cap you set.
The lookout
The bad ones reach a human. Always.
Guardian reads what comes in and decides what you need to see. It flags negative, risky, or sensitive reviews and escalates them to you rather than answering them automatically.
The report room
Every Monday, you know exactly what happened.
A short weekly digest in plain language: what came in, what went out, how the week compares with your recent average, and what needs your eye. A monthly impact report closes each month, and the same brief sits on your dashboard.
The outbox
Asking your customers, so more reviews arrive.
Solicitor asks your real customers for reviews by email, in batches you approve first, so volume and recency keep climbing instead of waiting on whoever happens to write in. It checks consent, honours every opt-out for good, and a printable QR code per location catches the walk-ins. It never posts anything publicly.
One system, five jobs
Answering reviews is one job of five. Each job belongs to an agent with a single permission, and every action every agent takes lands on the same recorded run spine.
01 / Reply
Reply drafts a response to each new review within seconds, in the language it was written in. You approve it from your inbox, or let Autopilot post the positive ones inside the rating band and daily cap you set.
Your inbox · your Google listing
02 / Guardian · Judge · Governor
Guardian reads every review of three stars or less, grades how serious it is, and escalates the ones that need you. It never posts. The Judge and the Governor watch everything that posts on its own.
Escalation email · your dashboard
03 / Solicitor
A printable QR code for each location sends walk-ins straight to your Google review form. Solicitor asks your past customers by email, in batches you approve first. Every opt-out is honoured for good, and it never posts anything publicly.
Your counter · your customers’ inboxes
04 / Insights
Insights sends a plain-language weekly report: what came in, what went out, what needs your eye, and one thing worth a look. A monthly impact report closes each month. Nothing to remember to check.
Your inbox, Monday morning
05 / The run spine
Rep Pulse turns your rating and response rate into one transparent 0–100 score. The dashboard holds rating and volume trends, review velocity, and a Restraint tab listing everything the agents decided not to do, and why.
Your dashboard
Five jobs, one record. Ask “what did it do, and why?” about any of them and the run spine has the answer.
The agents that watch
Every reply that posts without you is independently assessed afterwards by a separate AI check that had no hand in writing it. Verdicts are recorded, and a run of poor ones is what the Governor watches for.
Reviews 100% of auto-postsIf the picture stops looking right for an account, the Governor suspends its autonomy on its own. No support ticket, no waiting for someone to notice on Monday. Everything reverts to needing your approval.
Suspends autonomy per accountIf the supervisor is down,nothing posts on its own.
Judge availability is a precondition for posting without you. When the Judge cannot run, replies wait for your approval instead.
Your business. Your bounds.
You set how far the fleet may go on its own, and where it has to stop and ask.
Copilot
Every draft waits for your say-so. Nothing reaches Google without it.
Where this is going
No small business can staff a review team, a CRM, a social manager and a fraud-dispute process. The ambition is to be all of it: one supervised fleet covering everything your business’s reputation touches, not only its reviews.
The foundation is in place.
Early access
Start on Copilot, where nothing reaches Google without your say-so. Move to Autopilot when you want to, not before.
Get early accessGoogle reviews today: answered, requested, and measured. The rest of the fleet arrives as it ships.
